Need help with your order? We're here for you.
Welcome to the Jade's Kitchen support page. Jade's Kitchen is a food ordering app where you can browse the menu, place an order, choose a delivery time slot and pay securely. Below you'll find answers to common questions and the ways to reach us.
If you have any questions, problems or feedback about the App, please contact us:
Jade's Kitchen
📧 Support Email: jadeskitchen@psgtech.ac.in
📞 Phone: 9952483151
🏢 Address: JADE RESIDENCY, PSG Institute of Management Campus, Peelamedu, Coimbatore, Tamil Nadu 641004
📍 Map: View on Google Maps
To help us resolve your issue faster, please include:
How do I sign in?
Enter your mobile number and the one-time password (OTP) sent to you. There is no separate password to remember.
I didn't receive my OTP.
Check that your mobile number is correct and that you have network coverage, then request a new OTP. If it still doesn't arrive, contact us.
How do I update my profile?
Open the profile section of the App to add or update your email address.
How do I log out?
Use the logout option in the App. This clears the login details stored on your device.
How do I place an order?
Browse the menu, add items to your cart, select your delivery location and time slot, then complete the payment.
Can I search for food using my voice?
Yes. Tap the microphone in search and allow microphone access when asked. Voice is processed on your device and is not recorded or sent to our servers.
Where can I see my past orders?
Your order history and the status of each order are available in the App.
Which payment methods are supported?
Payments are processed securely by Razorpay. The options available to you are shown at checkout.
My payment failed but money was deducted.
Please don't pay again. Email us your order details and payment reference. Amounts debited for a failed order are normally returned to your original payment method by the payment provider.
Do you store my card or UPI details?
No. We do not store card numbers, UPI IDs or bank details on our servers.
I want to cancel or change my order.
Contact us as soon as possible with your order details. We can help only if the order has not yet been prepared.
My order is wrong, missing items or late.
Email or call us with your order details and we will look into it.
The App is not loading or is behaving oddly.
Check your internet connection, update the App to the latest version from the App Store, and restart it. If the problem continues, contact us with your iPhone model and iOS version.
You can ask us to delete your account and all associated data at any time. Email your request to it@psgimsr.ac.in with your registered mobile number and the subject "Account Deletion Request". We will process deletion requests within 30 days.
📧 Account deletion: it@psgimsr.ac.in
We take your privacy seriously and never sell your personal data. To learn what we collect and how we use it, please read our Privacy Policy.